Tune in each month to our new podcast series, co-created by Doodle Design and XM Global Collaborative, hosted by Chris Elkin, Founder of Doodle Design.
Why “Rants to Remedies”?
Reshaping Experience Management – whether internal stakeholders or external customers – is rarely straightforward. It’s messy, frustrating, and transformative all at once. Each month, we invite industry leaders to share practical insights and tips on what works (and what doesn’t), helping us all build smarter, more human-centered ways of thinking, innovating, and collaborating to serve people better in today’s fast-evolving world.
This podcast connects changemakers across industries to exchange valuable insights and practical takeaways, elevating XM Experience Leadership on a global scale.
Email us (hello@doodledesign.co) to join our newsletter and receive exclusive invitations to upcoming podcasts!
Episode 3 – Now Live!
Empowering the Next Generation of Financial Customers
Guest: Michal Skalicky, Chief Customer Officer at Home Credit Vietnam
In this episode, we discuss:
- What matters most to next-gen customers: Understanding their values and priorities.
- Designing for financial inclusion: Balancing technology, AI, and trust.
- Empowering customers: The role of financial education in smarter decision-making.
- Shifting focus: Moving from product-driven to people- and purpose-driven strategies.
- Michal’s top tips and inspirations for the future of financial services.
👉 Watch Episode 3 now
Episode 2 – Now Live!
How Data, AI & Design Thinking Are Transforming XM in Banking Across Emerging Markets
Guest: Mr. Thuong, Deputy Head of Data & AI Division at VietinBank
In this episode, we discuss:
- Rethinking and modernising customer experience management.
- Delivering hyper-personalised, context-aware services.
- Building deeper, smarter customer engagement at scale.
👉 Watch Episode 2 now
Episode 1 – Now Live!
Smarter, Faster, Human: How AI x Design Thinking Are Transforming Experience Management
Guest: Daan van Rossum, CEO of FlexOS / Lead with AI
In this episode, we discuss:
- Building adaptive, human-centered mindsets in fast-changing environments.
- Turning raw experience data into empathy-driven insights.
- Supercharging collaboration, ideation, and prototyping with AI.
- Smarter testing when humans and machines team up.
👉 Watch Episode 1 now
Stay tuned for the next episode!
Email us (hello@doodledesign.co) to join our newsletter and receive exclusive invitations to upcoming podcasts!
