No, this is not the type of designer you’re thinking of. The Senior Human-Centered Designer’s role is to provide business, brand and experience solutions that center on customer problems. Think of it as a chef that puts together different Design Thinking recipes to meet different tastes (needs), using our problem-solving toolkits, mindsets, and methods.  Sound interesting? Read more about  the role here.

Why should you apply?

• A chance to grow and make an impact with a fast-growing, dynamic company that specialises in solving problems strategically and  creatively using Design Thinking. 
• Become a partner-in-crime with some of the most creative, strategic  and experienced minds in the industry. 
• Competitive salary and benefits.

Key Role Focus

The Human-Centered Designer is the eyes and ears for Doodle’s client branding, strategy, experience design projects.  This role is the key driver who makes it all happen. Collaborating closely with Doodle’s senior leadership team, this role is accountable for pipeline management, proposal crafting, project delivery and facilitation as well as nurturing a partnership of trust and confidence with our clients. 

Project Delivery and Facilitation (Lead)

• Work with Doodle’s leadership and client team to understand and advocate which expertise and capabilities Doodle Brands need to build to meet each client’s needs 
• Design strategies, brand and customer experience solutions that solve the problems clients face. 
• Facilitate customers’ discovery sessions using a mixture of traditional and HCD (Human-Centered Design) methods.  From that, develop reports/findings/briefing documents as required for project deliverables.
• Facilitate and engage in remote and in-person Design Thinking training & facilitation projects with/for clients. 

Pipeline Management (Support)

• Work closely with Doodle’s leadership to support the development of a new business pipeline.
• Identify and convert new business opportunities.
• Input, manage and follow up on client inquiries/requests and proposals.

Leadership 

• Collaborate with team members and external suppliers to ensure excellence of work delivery. 
• Collaborate with cross-functional client teams to ensure projects are executed on time and on-demand. 
• Lead and coach the team by proposing necessary training to develop team members’ talents, skill-sets and experience. 
• Continue the development of HCD knowledge and practice. 

What are we looking for?

Mindset:  

We love to work with curious, optimistic, and ambitious teammates. We also want people with long-term commitment, an inclusive mindset, and an agile spirit. Ultimately, it’s your experience and mindset that matter most. 

Skillset:  

• Familiar with Human-Centered Design, Design Thinking, Research, and CX/UX/UI areas. A big plus if you are fully engaged in any of these areas.
• Exposed and experienced in brand design, business/strategy consultancy, workshop facilitation/training, User Research, Customer Experience Design Projects. 
• Exposed and experienced with using various collaboration tools and resources: Mural, Miro, Zoom, Team.
• At least 3 years working experience. Willing to travel. Flexible with work hours.   
• Excellent written and spoken communication skills in English and Vietnamese required.

Learn more about Doodle Brands here. Please feel free to share your CV at hello@doodlebrands.co. We look forward to meeting and doodling with you!