We’re thrilled to launch a brand-new podcast series from Doodle Design in partnership with XM Global Collaborative
Rants to Remedies – Reshaping XM, One Episode at a Time with Chris Elkin
This series is all about sharing real stories, honest reflections, and practical ideas from the frontlines of Experience Management (XM), Customer Experience (CX), and Innovation—especially in fast-evolving markets like Vietnam.
Why “Rants to Remedies”?
Because transforming customer (internal or external) experience isn’t always smooth. It’s messy, inspiring, frustrating, and transformative-all at once. Through this series, we invite industry leaders to share what’s working (and what’s not), so together we can build smarter, more human-centered ways of thinking, collaborating, and innovating.
This series is co-created by Doodle Design with XM Global Collaborative, a global network of professionals committed to advancing the practice of XM. The community connects changemakers across industries to exchange insights and elevate the impact of experience leadership—locally and globally.
Episode 1 – Now live
Smarter, Faster, Human: How AI x Design Thinking Are Transforming Experience Management
In our first episode, I had the pleasure of speaking with Daan van Rossum (CEO, FlexOS / Lead with AI). We discussed how teams can blend AI and Human-Centered Design Thinking to work smarter-without losing their human touch.
Key takeaways include:
How to build adaptive, human-centered mindsets in fast-changing environments
Ways to turn raw experience data into empathy-driven insights
How AI can supercharge collaboration, ideation, and prototyping
What smarter testing looks like when humans and machines team up
Watch Episode 1 now on YouTube:
Episode 2 – Join Us LIVE on May 16 @ 2:00PM (Vietnam Time) and each month
Our next Podcast is “How Data, AI & Design Thinking Are Transforming XM in Banking Across Emerging Markets”
Our second episode brings the conversation closer to home. I’ll be joined by Mr. Thuong, Deputy Head of Data & AI Division at VietinBank, one of Vietnam’s leading banks.
We’ll explore how forward-thinking banks are combining Data, AI, and Design Thinking to:
Rethink and modernise how they manage customer experience
Deliver hyper-personalised, context-aware services
Build deeper, smarter customer engagement at scale
Want to join us live and take part in the conversation?
Register for the event
You’ll walk away with fresh perspectives and practical tools you can apply right away in your own organisation.
Want to read more about combining AI x Human here to Navigate Uncertainty with Human-Centered Design
